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We allow product transfers to the following vendors:
To transfer the product, please follow these links:
Note:
Transfer requests are approved manually, which may take some time for processing and verification. Incomplete information will result in the request being rejected.
A: We deliver updates to all vendors simultaneously to ensure consistency and fairness across all platforms. However, please note:
If you notice an update is available on one platform but not another, rest assured it is already in progress and will be available soon.
For further questions or concerns, feel free to reach out to our support team.
A: Refunds are subject to the policies of the store where the product was purchased. If the product has not been downloaded or installed, you may be eligible for a refund based on the store’s terms.
To request a refund, please review the refund policies on the respective store’s website:
Important Notes:
If you encounter any issues or need additional guidance, feel free to reach out to us, and we’ll do our best to assist.
A: Currently, there is very low interest in P3D products, and as a result, we do not have any active development or updates planned at this time.
However, this situation may change in the future depending on demand and market interest. We encourage users to stay connected with us through our official channels for any updates regarding P3D development.
You’ll find a few suggestions below to improve your performance.
Cause: In MSFS, you can only assign a single jetway per parking spot. Therefore, some jetways are static, inactive objects, while others are attached to the closest stands, depending on the airport.
For example, if a single jetway operates between three different parking spots in real life (36L, 36, 36R), it will be assigned to only one of them in MSFS due to its limitation.
Possible Cause: Conflicting or missing files, or incorrect installation.
Solution:
Cause: Graphics settings or insufficient resources.
Solution:
Cause: Overloaded resources or incompatible add-ons.
Solution:
Cause: The simulator doesn’t fully support airline-specific parking assignments.
Solution:
Workaround:
NOTE
This was improved now with FS2024.
1. Why does MSFS 2020 crash when I click ‘FLY’ or during flight loading?
This issue has been reported by several users, especially after major updates or the release of new versions. Potential causes include:
For instance, a user reported that switching back to DirectX 11 and restarting the simulator allowed it to load and run without issues. Rememer that DirectX 12 is maked Beta in FS2020.
2. What should I do if MSFS 2020 crashes without any error message?
Crashes without error messages can be challenging to diagnose. Consider the following steps:
0xc0000005
in the Windows Event Viewer, which can provide clues about the crash source.One user resolved their crashes by reinstalling GPU drivers, as Windows had automatically downgraded them, causing incompatibility with MSFS 2020.
3. Could my internet connection cause MSFS 2020 to crash?
Yes, unstable internet connections can lead to crashes, especially when streaming data for scenery and live traffic. To mitigate this:
Some users have reported that improving their internet stability reduced the frequency of random crashes.
4. How can I prevent MSFS 2020 from crashing during long flights?
Crashes during extended flights can be due to memory leaks or system resource limitations. To address this:
A user facing persistent crashes after 1-2 hours of flight time found that adjusting system settings and monitoring resource usage helped mitigate the issue.
5. Are there known issues with specific hardware configurations causing crashes?
Certain hardware setups, particularly involving AMD GPUs, have been associated with crashes. Recommendations include:
Users with AMD GPUs have reported consistent crashes, which were resolved by updating or reinstalling drivers.
6. What steps can I take if MSFS 2020 crashes immediately after takeoff?
Crashes occurring shortly after takeoff may be related to:
Reviewing recent changes or additions to the simulator can help identify the cause of such crashes.
7. How can I troubleshoot MSFS 2020 crashes related to VCRUNTIME140.dll errors?
Errors involving VCRUNTIME140.dll
suggest issues with Microsoft Visual C++ Redistributables. To resolve:
For example, opting out of the beta test channel within the Oculus software has resolved the problem for some users.
8. What general steps can I take to enhance MSFS 2020 stability?
To improve overall stability:
A: If you’re encountering problems with the new scenery versions, such as incorrect textures, missing objects, or performance issues, we recommend verifying the following steps to ensure the scenery is properly installed and functioning:
Conflicting sceneries can lead to overlapping or misplaced elements and other issues.
A: Unfortunately, due to limitations with the Marketplace, we are unable to offer discounts directly through that platform. However, we provide an alternative option for PC users:
Steps to Transfer:
Note: This process is only available for PC users. Transfers and discounts are not supported for console versions via the Marketplace.
If you have any additional questions or encounter issues during the transfer process, please contact the support team for assistance.
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