• Manage Add-Ons:
  • Uninstall and Reinstall Add-Ons: Some users have found that certain add-ons can cause black screens or CTDs. Uninstalling and then reinstalling these add-ons may resolve the issue.
    Flight Simulator Forums
• Optimize In-Game Settings:
  • Disable Multiplayer and Live Traffic: Turning off multiplayer mode and live traffic can reduce system load and potential conflicts, which may help in preventing black screens and CTDs.
    Flight Simulator Forums
  • Adjust Graphics Settings: Lowering graphics settings can alleviate system strain, potentially reducing the occurrence of these issues.
• Clear Rolling Cache:
  • Reset Rolling Cache: Clearing the rolling cache can help in resolving performance issues and prevent black screens or CTDs.
    Flight Simulator Forums
• Limit View Switching:
  • Minimize Frequent View Changes: Frequent switching between cockpit and external views can increase the likelihood of black screens and CTDs. Limiting these changes may improve stability.
    Flight Simulator Forums
• Monitor Flight Duration:
  • Shorten Flight Times: Some users have reported that longer flights increase the chances of encountering black screens or CTDs. Keeping flight durations shorter may help in reducing these occurrences.
    Flight Simulator Forums
• Report Issues:
  • Submit Reports to Zendesk: If the problem persists, consider submitting a detailed report to the official Microsoft Flight Simulator support team through Zendesk. Providing specific information about your experience can assist in identifying and resolving the issue.

Q: Why am I experiencing issues with the new scenery versions (V2 or Rebooted series)?

A: If you’re encountering problems with the new scenery versions, such as incorrect textures, missing objects, or performance issues, we recommend verifying the following steps to ensure the scenery is properly installed and functioning:

1. V1 is Fully Uninstalled:
   Ensure that any previous version of the scenery (V1) has been completely uninstalled to avoid conflicts. Older files from V1 WILL interfere with the new version.
2. Reinstall the Main Scenery:
   Reinstall the V2 or Rebooted series scenery to make sure all the files are intact and correctly placed. This helps address potential installation errors.
3. Check for Other Local Scenery Conflicts:
   Verify that no other local scenery is installed that could affect the same area. This includes:
   • World Updates
   • Surrounding scenery add-ons
   • Any other products that modify the same region

   Conflicting sceneries can lead to overlapping or misplaced elements and other issues.

4. Clear Rolling Cache and Restart the Simulator:
   Clear the rolling cache in the simulator’s settings and restart the simulator. This ensures any outdated or corrupted cached data is refreshed and doesn’t interfere with the new scenery.

Q: Are discounts available for owners of V1 or previous versions of the scenery?

A: Unfortunately, due to limitations with the Marketplace, we are unable to offer discounts directly through that platform. However, we provide an alternative option for PC users:

• Transfer Your Product:
  You can transfer your product to either the Contrail or IniBuilds store, where discounts or upgrades may be available.
• Process Details:
  • Proof of purchase for the previous version (V1 or earlier) is required to qualify for the transfer.
  • Approval of transfer requests is done manually and may take some time.

Steps to Transfer:

1. Visit the respective transfer forms for Contrail or IniBuilds:
   • Contrail Transfer Form
   • IniBuilds Transfer Form
2. Complete the form with accurate details and attach the required proof of purchase.

Note: This process is only available for PC users. Transfers and discounts are not supported for console versions via the Marketplace.

If you have any additional questions or encounter issues during the transfer process, please contact the support team for assistance.